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Our services

Management Consultancy

we help you achieve your true potential by studying, designing, and implementing innovative approaches. Our team will work with you step by step, every day to analyze your trends, execute new models and plan for your future to maximize your potential. Our approach will help you define and develop your unique sales points (USPs)

Business Development

We help you to be future-ready: By understanding your current business model, understanding your customer’s needs, we will help you model different future states, where you can always stay a step ahead of your competitors. We will help you overcome the challenges that stand in your way.

HR Consultancy

Arrows ICC HR consultants will help you to build your HR department. Our experts will design the best organization structure that will cater for your needs. We are experts in structuring the suitable performance management of your employees. Arrows ICC can create the most suitable appraisal process that would benefit you and your employees. We work closely with the management to build your total reward system that will support you to attract and retain your people asset.

Digital Transformation

We design your digital future; Digital transformation is a must to cope with the New Normal where your digital channels, self-services and App are mandatory, and it is not auxiliary anymore.

Customer Experience Consultancy

Arrows ICC’s team will help you build your WOW Customer Experience and transform your business. We build the customer experience strategy from the customer’s point of view. We consider the true meaning of Customer Experience where the customers’ needs and expectations are the basis to deliver a remarkable experience.

Business Process Outsourcing

Our team has the required knowledge and experience of designing, implementing, and managing outsourced customer management that suite every business. This is to ensure your existing customers maintain a positive impression of your business and advocate for your brand.

O U R     S T O R Y

Arrows ICC Founder and Managing Director Hany Elkholy is an entrepreneur holding a master’s degree in international business and a bachelor degree in computer and information systems. Hany is a Business Executive with +25 years of experience across a broad range of strategic and operational management successful assignments mainly on the scope of Customer Care operation management, HR transformation, Strategic transformation, Program management and Strategic Organization Development in leading organizations within the mobile telecommunications, IT, and Banking sectors. Mr. Elkholy demonstrated success record consistently delivering against strategic objectives and key business metrics, including Cost Optimization, Employees Engagement and Development, Organization Design & Development, Customer Base Growth, Revenue targets, Effectiveness, Customer Experience, Retention, internal and external Customer Value Management and Risk Management. With a strong passion for exceptional customer experience and service, Hany ensures the service we provide is always unparalleled

Who we are

A team of professionals with different passions and strengths
We believe that your business success is our success

Arrows ICC is a UK based company that specializes in Management Consultancy, Digital Transformation, Customer Care & Customer Experience Consultancy. We are experts in structuring the perfect BPO model for your business. At Arrows ICC we believe that every Interaction with your customer is an opportunity to grow your business. We believe in partnership, so your business success is our success. We provide practical solutions from our vast experience to match your needs. We will enable you to design and manage your customer support functions, so you can focus on growing your business. We have the knowhow and the on-ground experience to achieve the best services for different industries.

  • What problem are we trying to solve?

  • Find out everything we can about the your business

  • What is the best solution according to our data and expertise

  • Enact positive change based on the recommendations

Our Clients

Meet the team

Hany Elkholy

Founder
Hany Elkholy, founder of Arrows ICC is a leader with more than 25 years of experience holding different positions within various industries.